Terms & Conditions

Terms & Conditions

Effective Date: 01/01/2026

Company Name: Artija Aqua Engineers

Website: https://www.artijaaquaengineers.com

1. Introduction

Welcome to Artija Aqua Engineers. These Terms & Conditions govern your use of our website and services related to water treatment solutions, including but not limited to RO plants, water softeners, iron removal systems, filtration systems, and maintenance services.

By accessing our website or using our services, you agree to comply with these Terms & Conditions.

2. Products & Services

We provide:

• Sale of water treatment equipment

• Installation services

• AMC (Annual Maintenance Contracts)

• Repair & servicing

• Supply of spare parts and consumables

• All products and services are subject to availability.

3. Quotations & Pricing

• All quotations are valid for a limited period (as mentioned in the quotation).

• Prices may change without prior notice.

• Final pricing depends on site conditions, customization, and technical requirements.

• Taxes and transportation charges may be extra unless specified.

4. Orders & Payments

• Orders are confirmed only after advance payment (if applicable).

• Payment terms will be mentioned in the quotation or invoice.

• Delay in payment may result in service suspension or additional charges.

• Goods remain the property of the company until full payment is received.

5. Installation & Site Requirements

• Customers must ensure:

• Proper electrical and plumbing arrangements

• Adequate installation space

• Water source availability

• Drainage system availability

• Any delay due to site unpreparedness is not the company’s responsibility.

6. Warranty Policy

• Warranty terms vary by product and manufacturer.

• Warranty does not cover:

• Physical damage

• Electrical fluctuations

• Improper usage

• Unauthorized repairs

• Natural disasters

• Warranty details will be provided in the invoice or product manual.

7. Annual Maintenance Contract (AMC)

• AMC covers routine servicing as per agreement.

• Consumables such as membranes, filters, and cartridges may be chargeable unless specified.

• Emergency visits outside agreement terms may incur extra charges.

8. Cancellation & Refund Policy

• Order cancellation after confirmation may incur charges.

• Advance payments may be non-refundable once materials are procured.

• Refunds, if applicable, will be processed within a reasonable time.

9. Limitation of Liability

Artija Aqua Engineers shall not be liable for:

• Indirect or consequential damages

• Business loss due to system downtime

• Damage caused by improper maintenance or third-party interference

• Our maximum liability is limited to the amount paid for the product or service.

10. Intellectual Property

All website content, including:

• Text

• Images

• Logos

• Product descriptions

• Are the property of Artija Aqua Engineers and may not be copied without written permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Barasat.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Artija Aqua Engineers

Address: Gitanjali Aptt. Flat B3, 1st Floor, Bosebagan, South Bankimpally, Madhyamgram, Kolkata- 700129.

Phone: +91 9830608134

Email: artijaaengineers@gmail.com

Website: https://www.artijaaquaengineers.com